What should head office do? Soft is a software co. PCC cannot give a very high salary as it would not be consistent with their other business. The ultimate aim of MSoft is to enter the export market but in 6 years they do well in the domestic market. MSoft employs 15 new people. Then in the middle of a crucial project, two senior executives leave for better remuneration. What should the GM of MSoft do? A fertilizer company, Pizza and Urea, is located near a village, Payamudirsholai on the banks of river Pamba.
One day, the villagers find fish dying due to fluid waste from the fertilizer plant. The community makes a representation to the Govt. The company manages to get a stay order on the govt. While, the social activists go to Supreme Court and hope for justice, common villagers suffer due to the death of fish. Suggest a solution to the problem in the case.
It initiated implementation of an enterprise wide integrated software and systems solution and hired the best consultant - Dramco. The scheduled budget was Rs. At the end of 2 yrs, a committee was formed to review the implementation part. The top management blames the consultant and the plant level managers and workers for the delay.
On the other hand, the consultant blames top management. Identify the problem and discuss the course of action. A bindaas group of eight Dil Hai University students plan to go on a motorbike expedition to the nearby hill station, Smile, on a three day break.
On the way to the hill station, they have to go through a village hamlet. One of the two vehicles, which were cruising ahead of the other two, runs over a village kid and flees from the spot. Meanwhile, elders in the village come to know about the incident and decide to search for the culprits.
For the students this is the only route to get back to their home town. The group has four girls whose safety had to be taken care of. If you are the members of this bindaas group, what would you do? Over the past few years, a retail bank has moved from 10 branches in one state to branches in 8 states. All the branches are operated autonomously and the company as a whole is losing money. Specifically, the branches in four of the backward areas are losing money. But, government regulations state that it must have some branches in backward areas too.
In the past, the bank has tried to mandate cost reductions and had formed committees with representatives from each branch, but to no avail. What should the bank do now? There is a private rail company 'Aage Nahin Jayenge'. Its trains aren't running on time. So, there is lot of criticism in newspapers. The manager appoints a person as in-charge of a 'Punctuality Cell' and gives him all the powers and asks him to deliver the results. The person tries to coordinate everything.
Drivers who don't run the train on time are asked to report to the manager. The tracks are bad and motor engines used are quite old.
What is the manager supposed to do? Gwalior Rooyi is to setting up a textile plant in a Nivunakinapalli, which doesn't have too many skilled workers. When this plant starts recruiting, they end up with people already employed in the only 3 other existing industries. A major airline with a reservation system is thinking about working with a software developer to add a feature to its system which can track fraud by travel agents.
Later that same week you learn that several of your classmates had the same problem! After a little investigation, you discover that a strong magnet was stored underneath a workbench in the workshop. The magnet was the root cause of the demagnetized student ID cards. The best way to identify the root cause of the problem is to ask questions and gather information.
If you have a vague problem, investigating facts is more productive than guessing a solution. Ask yourself questions about the problem. What do you know about the problem? What do you not know? When was the last time it worked correctly?
What has changed since then? Can you diagram the process into separate steps? Where in the process is the problem occurring? Be curious, ask questions, gather facts, and make logical deductions rather than assumptions. As you watch this section of the video, try to identify the questions he asks and the different strategies he uses. List the ones you think are the five most important. Your list may be different from other people in your class—that's ok!
Watson, founder of IBM Voices From the Field: Solving Problems In manufacturing facilities and machine shops, everyone on the floor is expected to know how to identify problems and find solutions. Today's employers look for the following skills in new employees: to analyze a problem logically, formulate a solution, and effectively communicate with others. Watch the video In this video, industry professionals share their own problem solving processes, the problem solving expectations of their employees, and an example of how a problem was solved.
Berkshire Community College in Pittsfield, Massachusetts, prepares its students with applied manufacturing technical skills, providing hands-on experience at industrial laboratories and manufacturing facilities, and instructing them in current technologies.
Starck in Newton, Massachusetts, specializes in processing and manufacturing technology metals, such as tungsten, niobium, and tantalum. In almost years of experience, they hold over patents, and continue to innovate and develop new products. Nypro Healthcare in Devens, Massachusetts, specializes in precision injection-molded healthcare products. They are committed to good manufacturing processes including lean manufacturing and process validation.
Making Decisions Now that you have a couple problem solving strategies in your toolbox, let's practice. In this exercise, you are given a scenario and you will be asked to decide what steps you would take to identify and solve the problem. Scenario: You are a new employee and have just finished your training. As your first project, you have been assigned the milling of several additional components for a regular customer.
Together, you and your trainer, Bill, set up for the first run. Checking your paperwork, you gather the tools and materials on the list. As you are mounting the materials on the table, you notice that you didn't grab everything and hurriedly grab a few more items from one of the bins.
Once the material is secured on the CNC table, you load tools into the tool carousel in the order listed on the tool list and set the fixture offsets. Bill helps you download the code to the CNC machine. He gives you the go-ahead and leaves to check on another employee. You decide to start your first run. Watch the video What problems did you observe in the video?
What do you do next? Try to fix it yourself. Ask your trainer for help. As you are cleaning up, you think about what happened and wonder why it happened. You try to create a mental picture of it. You are not exactly sure what the bit hit, but it looked like it might have hit the dowel pin.
You wonder if you grabbed the correct dowel pins from the bins earlier. You can think of two possible next steps. You can recheck the dowel pin length to make sure you are using they are correct, or do a dry run using the CNC single step or single block function with the spindle empty to determine what actually happened.
Which one do you try? Check the dowel pins. You notice that your trainer, Bill, is still on the floor and decide to ask him for help. You describe the problem to him. Bill asks if you know what the bit ran into.
You explain that you are not sure but you think it was the dowel pin. Bill reminds you that it is important to understand what happened so you can fix the correct problem. Or, since it happened at the end, he mentions that you can also check the G-code to make sure the Z-axis is raised before returning to the home position.
Edit the G-code to raise the Z-axis. After you have finished cleaning up and checking the CNC for any damage. Luckily, everything looks good. You check your paperwork again to gather the components and materials to try again.
You look at the dowel pins you used earlier, and discover that they are not the right length. As you go to grab the correct dowel pins, you have to search though several bins.
For the first time, you are aware of the mess - the bins are all mixed up. You spend 30 minutes straightening up the bins and looking for the correct dowel pins. Finally finding them, you finish setting up.
You load tools into the tool carousel in the order listed on the tool list and set the fixture offsets. You are ready to create your first part. Everything looks good! The first component is done, and, as you admire your success, you notice that the part feels hotter than it should. You wonder why?
You go over the steps of the process to mentally figure out what could be causing the residual heat. You wonder if there is a problem with the CNC's coolant system or if the problem is in the G-code. You are not sure how to refill this particular CNC machine's coolant.
Look at the G-code. After thinking about the problem, you decide that maybe there's something wrong with the setup. First, you clean up the damaged materials and remove the broken tool.
You check the CNC machine carefully for any damage. It is time to start over again from the beginning. You again check your paperwork and gather the tools and materials on the setup sheet.
You watch carefully to see if you can figure out what happened. It looks to you like the spindle barely misses hitting the dowel pin. What logical steps would they take to achieve that goal? Based on what you know about these men, do you believe the inheritance would be important to them? What lessons can be learned from this case? Enrichment Activities The following ideas are intended to be student-centered activities that could enhance and complement discussions about the case.
What would you hope to achieve by using this question? For the next five years they worked, played and cried along with the family that owned the farm. Times were hard and money was scarce. The farm hands were sometimes paid with produce rather than cash. Even so they were loyal employees, often remarking on the quality of Mrs. In the spring of , one of the worst twisters on record ravaged the Hanks farm.
During the storm Dorothy received a light concussion rendering her unconscious for several hours. When she awoke she regaled the entire family and crew about what seemed to be a very real experience for her. Shortly thereafter the entire crew—Zeke, Hunk, and Hickory disappeared. They left no word and absolutely no one knew where they had gone. Foul play was suspected, but then dismissed due to lack of any concrete evidence. The dilemma at hand revolved around a surprise inheritance by one of the three men.It works. On the way to the hill station, they have to go through a village hamlet. Since you need four of each component, you move on to creating the rest of them before cleaning up and leaving for the day. One day he took the Inflation report for february home after dropping. In almost years of experience, they hold over patents, and continue to innovate and develop new products. The ultimate aim of MSoft is to enter the the M. Are you using the specified material. Check the dowel pins. Text Formatting Always choose an easily readable typeface Times The goal of these revisions is to help all.
One day, the villagers find fish dying due to fluid waste from the fertilizer plant. Although it was not his mistake, the court punishes him.
How should the airline evaluate whether they should add this feature or not? Uses of the Case This case could be used in a variety of courses and with a wide variety of age groups. However, the tenants on upper floor have made life a living hell for Mr. He said that when he was a teenager, he was caught stealing and had been sentenced to prison for 2 years.
What do you know about the problem? The tenants refuse to vacate the premises even after notices and reminders. John expelled Frank from the bank and handed him over the police. You decide to leave a note for the next shift so they are aware of the possible coolant problem. Ray Hunk Andrews had been a city boy.
He said that he encountered a similar problem a couple of weeks ago. In this exercise, you are given a scenario and you will be asked to decide what steps you would take to identify and solve the problem.
The tenants refuse to vacate the premises even after notices and reminders.
Think of an everyday problem you've encountered recently and describe your steps for solving it. These idea logs are used for reflection on concepts and for answering short questions. You wonder why?
You then go on to tell Bill about the residual heat issue with the completed part. What is the manager supposed to do? What is the first step of solving any problem? Everything looks good! What can be the possible causes for this? You are not sure how to refill this particular CNC machine's coolant.
In fact, he was forced to quit school and go to work to help support the family. For the next five years they worked, played and cried along with the family that owned the farm. What should the Principal of the engineering college do?
You notice that your trainer, Bill, is still on the floor and decide to ask him for help. It was a large outfit and Zeke made a good hand. One day, Frank went to John and confessed to him an event of his past. What is the first step of solving any problem? We solve problems every day without really thinking about how we solve them.